Refund Policy

Last updated: [insert date before publishing]

We want orders to be delivered correctly. This policy explains when a refund is available and how to request one.

Eligible for a refund

An order that fails to start processing within 48 hours of payment, with no explanation from us.
An order that our upstream provider rejects or cancels — in this case a refund is issued automatically to your account balance.
A duplicate charge caused by a technical error on our platform.

Not eligible for a refund

Orders that have already started processing or been partially delivered.
Drops in followers/engagement caused by the target platform's own moderation or spam-detection systems after delivery — this is a risk inherent to engagement services and outside our control.
Incorrect links or usernames submitted by you at checkout.
Change of mind after an order has been placed and accepted by our upstream provider.

Note on partial delivery: if an order is only partially delivered before failing, we will refund the undelivered portion to your account balance, not the full order amount.

How refunds are paid

Approved refunds are credited to your BuzzVillSocial account balance for use on future orders. Refunds to your original payment method (card/bank transfer) may be considered on a case-by-case basis for larger amounts, at our discretion.

How to request a refund

Contact us via the WhatsApp button on our homepage with your order ID and a brief description of the issue. We aim to respond within 24 hours.